From telling a boss that a deadline is absurd to appropriately breaking off an engagement or informing a child that one of their friends is not welcome in the home, this straightforward approach illustrates how to prepare for difficult situations by developing listening and assertiveness skills and maintaining the composure to deliver tough messages tactfully. Through numerous sample scripted conversations that encompass a myriad of potentially awkward situations and hundreds of tips and skills, this handbook provides readers the confidence and the vocabulary to communicate in a respectful yet assertive manner.
"synopsis" may belong to another edition of this title.
Review:
"A desk reference 'Dear Abby.'" --"Booklist"
"A desk reference 'Dear Abby.'" "Booklist""
About the Author:
Don Gabor is the author of "How to Start a Conversation and Make Friends, Talking with Confidence for the Painfully Shy," and "Words That Win." A communications consultant, he helps people express their ideas, feelings, and goals at home, in the workplace, and in other social situations.
"About this title" may belong to another edition of this title.
- PublisherConversation Arts Media
- Publication date2006
- ISBN 10 1879834081
- ISBN 13 9781879834088
- BindingPaperback
- Number of pages239
-
Rating