The 27 Challenges Managers Face: Step-by-Step Solutions to (Nearly) All of Your Management Problems - Hardcover

"In a large, complex organization, a culture of strong, highly engaged, and collaborative management is critical. There arenot too many management challenges that are not addressed in The27 Challenges Managers Face. Managers at all levelswould be well served to have a copy on the shelf."
--David Zaslav, president and CEO, DiscoveryCommunications

"As someone whose early management career was shaped byBruce Tulgan's other books and programs, I'm notsurprised to see this book applies to everyone, no matter what yourposition or stage in your leadership journey. The 27 ChallengesManagers Face takes his prescriptive approach to a new level ofrelevance with specific tips to address the most common managementchallenges--right on!"
--Kat Cole, president, Cinnabon

"Bruce Tulgan's decades of exhaustive research andthe collected works that have resulted have had a profound impacton how I lead. His action-oriented ideas have genuine practicalutility for leaders in any organization. The ideas in The 27Challenges Managers Face comport perfectly with what I callengaged leadership and serve as the perfect antidote for what Brucecalls the epidemic of under-management in America today. Thisterrific new book is a powerful tool for all leaders."
--Kevin J. Jacobsen, Brigadier General, United States AirForce

"Our nation could save billions in productivity losses andlawsuits resulting from poor management and employee disengagementif only it heeded the very practical step-by-step advice that BruceTulgan's thoroughly researched book offers. Every chaptercontains real life challenges (all 27 of them!) with fundamentalsolutions that enlightened managers must practice. Brilliant in itssimplicity!"
--Cari M. Dominguez, former chair, United States EqualEmployment Opportunity Commission; and senior vice president, humanresources and chief talent and diversity officer, Loma LindaUniversity Health

"Bruce Tulgan's latest work addresses thefundamentals of management, undervalued in most companies today butessential to the successful operation of complex businesses. Highlyintegrated products demand accurate data, complete communication, concise direction, and timely decision-making from typicallysegmented teams and systems. Use The 27 Challenges ManagersFace to take advantage of actual lessons learned."
--Larry A. Lawson, CEO and president, Spirit AeroSystems, Inc.

"Bruce Tulgan's latest book provides exceptionalpractical advice on how to execute the huge responsibility ofleadership. The last chapter, renewing a commitment to effectivemanagement, will be particularly helpful to leaders who think theyalready know how to manage the first 26 challenges."
--Alan J. Kreczko, general counsel and executive vicepresident, The Hartford

"Bruce Tulgan masterfully delivers a simple, transparent, and powerful message about the fundamentals of management. I havealways been a fan of Tulgan's work and we frequentlyreference his teachings throughout our training and development.The 27 Challenges Managers Face tackles everyday situationsand provides powerful and effective solutions for producing winningresults. I am excited to introduce this masterpiece to ourteam."
--Jim Mazany, president, Joe's Crab Shack

"Whether you have been managing people for 27 days or 27years, Bruce Tulgan's research and book will prove apractical and invaluable guide for meeting specific challenges andmanaging for success."
--Ray Kotcher, chairman and senior partner, Ketchum

"Management is basic work, but hard work. We applied BruceTulgan's principles of Management 101 to rapidly turn ourorganization into a focused execution machine. In The 27Challenges Managers Face, Bruce provides a pocket guide and acomprehensive overview of how to manage, every day, for businessimpact. Whether you are an experienced manager or taking onyour first direct reports, whether you are trying to be a bettermanager or improve an entire organization's ability to manageand execute, Bruce's guide is the manual youneed."
--Geoffrey Crouse, CEO and president, Cord BloodRegistry

"The 27 Challenges Managers Face is a goodread for managers and people who lead peopleTackle the recurringdaily challenges of leading yourself and others by rediscoveringfundamental principles of communication andmanagement."
--Sylvia B. Vogt, president, Carnegie Bosch Institute, Tepper School of Business, Carnegie Mellon University

"Bruce Tulgan will refocus you. His scholarly research andanecdotal style will make an immediate impact on developing talent.The 27 Challenges Managers Face is a must-read for anycompany that believes it is their people who make thedifference."
--Keith A. Hoogland, president, Family Video

"The 27 Challenges Managers Face is a must-read forevery manager on your team. These fundamentals are the basis forrunning an outstanding organization, and Bruce Tulgan gives you thesteps you need to develop a high performing organization. Everymanager should read this book, whether you've been leading anorganization for days or decades!"
--Deb Dulsky, chief commercial officer, HomeServeUSA

"I've been a fan of Bruce Tulgan and his work forover 15 years. The 27 Challenges Managers Face is a verywell written and insightful guide. Whether you're a newor seasoned manager, Bruce's book offers step-by-stepguidance and practical advice. Bruce really nails it, and myonly wish is that this book had been written years ago, when Ifirst became a manager."
--Lorie Valle-Yañez, VP, chief diversity officer, MassMutual Financial Group

"Like Studs Terkel before him, Bruce Tulgan was educatedas a lawyer, but discovered his real passion in the study of howpeople work and manage. Bruce brings that passion to life withThe 27 Challenges Managers Face and reminds us thatManagement 101 is easy to understand in theory, but easy to forgeton Monday mornings."
--Hank Harris, president and CEO, FMI Corporation

"The 27 Challenges Managers Face is a practical, smart, easy-to-use guide from one of the clearest thinkers in thefield. Bruce Tulgan has done it again, creating a must-readcompendium for handling the most common to the most vexingmanagement challenges. It's all here."
--Alan Greene, EVP, business head, US Investment Servicesand Institutional Investor Services, State StreetCorporation

"Bruce Tulgan was the original voice of reason about howto manage the next generation of leadership. In The 27Challenges Managers Face, he provides an immensely insightfulyet practical guide for managers of any generation. Bruce hasalways based his work on years of careful research, thousands ofinterviews and focus studies, and deep experience coaching managersfrom the front lines of fast food to the officers of the elite USmilitary. He writes as he speaks, pulls no punches, isimmensely entertaining, and always leaves his audience betterprepared to succeed as managers."
--Joni Thomas Doolin, founder and CEO, PeopleReport

"The 27 Challenges Managers Face gives direct andstraight-forward ways to handle challenges. Bruce Tulgan'scontinued focus on the basic fundamentals, the importance ofone-on-ones, and easy-to-understand examples is not onlyrefreshing, but will yield results."
--Robert Werk, SVP, operations, CraftWorks Restaurants& Breweries

"Bruce Tulgan has hit another home run! The 27Challenges Managers Face is simple and easy to read, yetrelevant and practical in application. This book is designed to bereferenced again and again, to address the classic challenges ofgetting results through others. No matter how seasoned a manageris, these principles will help fulfill the responsibilities ofleadership in the most effective way possible. A must-read and amust-practice for today's new and experiencedmanagers."
--Sharon McPherson, director of training, On The BorderMexican Grill & Cantina

"In his always clear and insightful style, Bruce Tulganputs forth practical and easy-to-follow solutions for the mostcommon supervisory challenges facing all managers, regardless ofindustry. The 27 Challenges Managers Face is helpful for newsupervisors and veterans of management alike. Bruce researched inthe workplace to hear from real managers where their greatestchallenges lay, and he shares the basic solutions in an appetizingand easy-to-digest way, making this a good reference book to keepon the shelf after reading."
--Doug Gammon, vice president, human resources andtraining, Black Angus Steakhouses

"I honestly believe anyone interested in being a bettermanager could benefit from The 27 Challenges Managers Face.If they had a particular need for advice, they could pick the bookup, look at the table of contents, and find help with a solution. Iloved this book."
--Judy Irwin, vice president, human resources and training, Golden Corral

"Based on decades of firsthandinterview research, Bruce Tulgan's coaching enabledour general managers and store managers to communicatemore easily and effectively with, motivate, and develop theirline staff, notably improving overall shop performance. The27 Challenges Managers Face will helpowners and managers connect authentically withstaff, overcoming the chronic misperception by staffthat they are not seen or understood, enabling a positive working atmosphere critical togrowing your business."
--Doug Bell, president, Grasslands Uruguay, and retiredpresident, Supercuts Owners Association

"What sets Bruce Tulgan's work apart from othermanagement books is that he provides real world advice for realworld management challenges. The 27 Challenges ManagersFace, like his others, is meant to be consulted again andagain. Don't stick this one on your reference shelf; keep itclose at hand, and watch your management performanceimprove."
--John Bissell, executive vice president, Greylock FederalCredit Union

"The 27 Challenges Managers Face brings greatinsight for executives at any level and phase in their career. Thisis practical information you can use now to inform your strategiesmoving forward for the way you manage people and how you aremanaged, as well. A comprehensive primer on managing people withheart and integrity, while still getting bottom line results foryour company, The 27 Challenges Managers Face is a book youshould have within reach at your desk."
--Daniel Butler, vice president, community integration, National Retail Federation

"First Bruce Tulgan gave us permission to manage, now hetells us when and how to execute the fundamentals, based upon yearsof experience and success. The 27 Challenges Managers Faceis for the seasoned executive as well as the new manager and willmake a lasting difference in your life and the lives ofothers."
--L. Gary Boomer, CEO, Boomer Consulting, Inc.

"Bruce Tulgan forces managers to ask ourselves what ourjob truly is, and then enumerates simple--though in no waysimplistic--steps for us to take to do thatjob. Management is work, and The 27 Challenges ManagersFace removes the excuse so many of us use as a crutch whenthose who perform under us underperform--that the fault liesnot in ourselves, but in our stars."
--Homer Robinson, president and CEO, KaisermanCompany

"Once again, Bruce Tulgan has provided us with aback-to-basics fundamentals book, packed with research andpractical solutions. The 27 Challenges Managers Face will bea go-to reference and solution guide for years tocome. Bruce's writing style invites the reader toembrace management challenges, and be much better forit."
--Carl George, CEO, Carl George Advisory, LLC, and formerCEO, Clifton Gunderson LLP

"Bruce Tulgan continues to be my guru ofmanagement! The 27 Challenges Managers Face providesexamples and research and makes it easy to find the right materialwhen facing a management issue. I'll use it to coachother managers and help them improve their confidence andperformance."
--Janet Kyle Altman, marketing principal, KaufmanRossin

"The 27 Challenges Managers Face is yet anotherexample of Bruce Tulgan's ability to identify the issuesmanagers face and offer specific action steps to help them leadtheir organizations to success. Leaders, managers, and employees atall levels will benefit by reading this book, and based on theircurrent situation, can decide which chapter to tackle first. Thebook is a great read and a resource all managers should turn to assituations arise."
--Howard C. Fero, professor of leadership, Albertus MagnusCollege, and coauthor, Lead Me Out to the Ballgame

"Bruce Tulgan creates practical advice and solutionsleaders can use to engage employees and deliver results. Heunderstands the challenges modern managers face and, by helpingthem communicate more effectively, he prepares leaders to handletough issues and help people achieve their highest level ofperformance."
--Jennifer Russo, director, corporate communications, Copper Group, Rio Tinto

"Many of our managers at Westar Energy have found a mentorin Bruce Tulgan. As we work as a company on raising the level ofconversation between managers and employees, we found thatBruce's message of talk about the work was particularlyuseful. After two visits and a series of weekly online messages, it's quite commonplace at Westar for our leaders to referenceBruce Tulgan."
--Diane Owen, lead training rep, Westar Energy

"The 27 Challenges Managers Face exposes the rootmanagement problem, refreshingly admits that there is no easy fix, and then provides nuanced advice that can be individually tailoredby each manager. Like others in the field, Bruce Tulgan offersnumerous tips, but where Tulgan provides significant added value isin his distinguishing between the application of solid managementpractices that generate real and lasting results and merely goingthrough the motions."
--Steve Katz, principal, Fish & Richardson

"Bravo! I use Bruce's back-to-basics principles inmanaging my direct reports and am a big supporter of his work.The 27 Challenges Managers Face will be a great referencefor managers as they come across various situations."
--George Wilson, president, Barriere Construction

"The 27 Challenges Managers Face is essentialreading for managers. Too many managers are operating on autopilot, waiting for a crisis to happen before reacting. Bruce Tulganrightly emphasizes critical fundamentals, especially aroundeffective communication, that stop the vicious cycle of managing bycrisis. MBA students often ask us what the key elements of goodmanagement are--they're contained in this cogent, well-argued book."
--Donald E. Gibson, Ph.D., dean and professor ofmanagement, Charles F. Dolan School of Business, FairfieldUniversity

"Bruce Tulgan demonstrates how managers can break thecycle of firefighting and learn to perform meaningfulmanagement that benefits the manager, the employees, and theorganization. A good manager will go back to The 27 ChallengesManagers Face time and time again to keep the managementstructure operating smoothly and effectively."
--Colonel Craig Price, superintendent, South DakotaHighway Patrol

"Bruce Tulgan hit a home run with this one! He speaks thetruth and provides clear, concise management advice. The 27Challenges Managers Face will become my desktop guidebook forhelping leaders at all levels manage their way to mor...