Credibility: How Leaders Gain and Lose It, Why People Demand It (J–B Leadership Challenge: Kouzes/Posner) - Softcover

"With the hundreds of look–alike, sound–alike, self–help books available on how to succeed in just about any field, it is a pleasure to read a book that contains something new and useful. In Credibility, not only have the authors captured the essence of leadership, they also alert us to the hazards surrounding leaders, would–be leaders and followers in all walks of life, including the health field.′′ (Canadian Hospital Association)

"Credibility′ may well move quickly into the lexicon as the next leadership buzzword.′′

"Kouzes and Posner have found a way to communicate the importance of hope and offer practical ways of keeping it alive.′′ (from the foreword by Tom Peters)

"A much needed human approach to leadership, finally focusing on issues that really matterhonesty, sensitivity to diversity, and the need for community.′′ (Ken Blanchard, chairman, Blanchard Training and Development, Inc. and coauthor, The One Minute Manager)

"A well–crafted work. Kouzes and Posner see beyond today′s survey results to challenge their assertions with the test of time and circumstance. This solid book persuades readers that credibility is fundamental in spite ofor perhaps because ofthe instability and cynicism that characterize many American work places.′′

"'Credibility' may well move quickly into the lexicon as the next leadership buzzword."
-- Fortune

One of Industry Week's Top Ten Best Management Books

A Main Selection of The Executive Program Book Club

"Leadership is personal. It's not about the corporation, the community, or the country. It's about you. If people don't believe in the messenger, they won't believe the message. If people don't believe in you, they won't believe in what you say. And if it's about you, then it's about your beliefs, your values, your principles."-- from Credibility

In this best-selling book, Kouzes and Posner (authors of The Leadership Challenge), explain why leadership is above all a relationship, with credibility as the cornerstone. They provide rich examples of real managers in action and reveal the six key disciplines and related practices that strengthen a leader's capacity for developing and sustaining credibility. Kouzes and Posner show how leaders can encourage greater initiative, risk-taking, and productivity by demonstrating trust in employees and resolving conflicts on the basis of principles, not positions.

"Make room on your bookshelf for Credibility. Here is a much-needed human approach to leadership, finally focusing on issues that really matter-- honesty, sensitivity to diversity, and the need for community.''
-- Ken Blanchard, chairman, Blanchard Training and Development, Inc., and coauthor, The One Minute Manager