Whether the object of conversation is a boss, colleague, lover, spouse, child, parent, friend, or stranger, How To Say It From The Heart opens the way to speaking with conviction, sincerity, and compassion. Among many common yet profoundly personal challenges, chapters cover: apologizing from the heart; expressing heartfelt thanks and appreciation; providing truly constructive criticism--and real encouragement; offering meaningful sympathy and condolence; extending genuine congratulations--without jealousy; welcoming newcomers--whether employees, customers, or neighbors; dealing with emotionally-charged issues, including death.
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