S/NVQ Level 3 Customer Service (NVQ Customer Service) - Softcover

Bradley, Ms Sally; Hebron, Ms Lesley; Woods, Mr Allan

9780435452278: S/NVQ Level 3 Customer Service (NVQ Customer Service)

Softcover

ISBN 10: 0435452274 ISBN 13: 9780435452278

Publisher: Heinemann, 2001

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Full support for the latest NVQ/SVQ Level 2 Customer Service standards

Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.

Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills.
'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.

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Synopsis:

This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills

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